Customer Service is Now Customer Care
Once i waited for an respond to my VCR inquiry from a stereo company, the recording stated a customer care representative would be available shortly. At that moment, I realized its finally catching on everywhere. With aging baby boomers, world events and additional pressures in todays society it’s customer care that has evolved in our economy. We now moved from a manufacturing economy to a service economy and are currently leaning towards a servicecare economy. As we are now living a high techhigh button touch environment, many personal QuickBooks Support Phone Number contacts have been decreased making each customer interaction more important than ever to corporate imagery. For example, if you scream for computer tech support, the representative often makes it a point to address you beginning with name.
If its your bank credit card company, they may ask How are you doing today Who wish to the customer feel less like selection of and more for being a human being. The successful restauranteurs always took service a step further towards care because they understood restaurant customer service literally involves the immediate health of the patron more so than any other industry except for healthcare industry is. A recent survey asked diners why they went out to eat and the main response was to feel good. After all, the word restaurant has French origins meaning recover. As a waiter for many years, I felt my job was to restore humanity, especially to diners arriving from your stressed out wedding day.
In my past dining room work experiences, I remember certain actions lifting service to this higher level of care. One time a customer requested margarine that wasnt available in each and every wednesday. The owner walked across the street to the grocery purchased the margarine and brought it tableside. The patron was thrilled. There was a regular customer diabetic who always got immediate attention with some kind of bread or crackers to keep from feeling feint before her food arrived. If there was a baby present at a table, our staff ensured their food would come out as soon as i can to pacify. This category of actions develop a lasting positive image for any company or establishment.